Head of Customer Center & Sales (Insurance, Ballerup)

Job summary

This role involves leading the Customer Center & Sales operations in Denmark, contributing to the Nordic management team, and driving integration across technology, processes, and culture. The position focuses on creating a strong, inclusive culture that enables high-quality customer service and sustainable sales performance.

Qualifications

• Relevant higher academic or university degree
• Executive leadership experience in large Nordic organizations
• Strong business acumen paired with an analytical mindset

Responsibilities

• Oversee the Danish Customer Center & Sales operations and ensure alignment with Nordic priorities.
• Drive value creation, operational excellence, and financial performance across sales and service operations.
• Lead a nationwide organization of approximately 450 employees, including 40 leaders.
• Implement new business systems and develop scalable processes to enhance digital sales.
• Foster a cohesive customer and employee experience while achieving business goals.

Skills

• Strong leadership and people management abilities.
• Excellent communication and collaboration skills across functions.
• Ability to build trust and engagement within teams.

Education

• A relevant higher academic or university degree is required.

Tools

• Familiarity with customer service and sales management systems is beneficial.