Technical Service Manager (Remote)

Job summary

This role involves leading a team of Service Supervisors and Field Service Engineers across Northern Europe, focusing on operational excellence and customer satisfaction. The position is fully remote and requires regular travel across the region.

Qualifications

• Bachelor’s degree in business administration, engineering, or a related field, or equivalent professional experience.
• 8+ years of experience in Field Service, Service Operations, Technical Services, or a related environment.
• Proven experience in managing, coaching, and developing technical teams.
• Strong leadership and communication skills.
• Excellent command of IT tools and reporting systems.
• Fluency in English and the local language.

Responsibilities

• Lead and develop a team of 11 direct reports, fostering a high-performance culture.
• Drive talent development and succession planning to support business growth.
• Own Field Service performance metrics and ensure compliance with quality and safety standards.
• Utilize data and analytics to identify improvement opportunities.
• Collaborate with various departments to enhance business performance.
• Manage complex customer escalations and build long-term relationships.

Skills

• Strong analytical and problem-solving skills with a data-driven mindset.
• Ability to influence and collaborate with senior stakeholders.
• Experience in project management and continuous process improvement.

Education

• Bachelor’s degree required; Master’s degree preferred.

Tools

• Proficient in IT tools and reporting systems for monitoring KPIs.