Student IT Supporter

Job summary

This part-time role is designed for students in the IT field, providing hands-on experience in IT support within a large international company. The position is based in Copenhagen and involves assisting employees with IT incidents and service requests.

Qualifications

• Currently enrolled in an IT-related study program
• Fluent in English, both written and spoken
• Basic knowledge of networking (IP, DNS, DHCP) and hardware (PCs, headsets, monitors)
• Familiarity with Google Workspace and Windows OS is advantageous

Responsibilities

• Serve as the first point of contact for IT issues and service requests
• Resolve incidents of varying complexity and fulfill service requests, including IT onboarding/offboarding
• Manage identity and access management activities with attention to detail
• Propose improvements for IT support processes
• Request IT equipment purchases and manage IT assets
• Document knowledge through written articles
• Collaborate with different service desks within the organization

Skills

• Strong customer service orientation
• Ability to communicate technical information clearly to non-technical colleagues
• Initiative and problem-solving mindset
• Attention to detail and ability to manage multiple tasks

Education

• Enrollment in an IT-related degree program is preferred

Tools

• ITIL principles in IT service management tools
• Google Workspace applications (Gmail, Google Drive, Google Sheets)
• Windows operating system