Student Assistant - IT Support

Job summary

This role involves providing on-site IT support in a fast-paced environment, focusing on troubleshooting and resolving hardware and software incidents for end users in the Copenhagen office.

Qualifications

• Currently in the final year of a bachelor's program or starting a master's in September 2026.
• Experience in IT support.
• Familiarity with end-user systems including Microsoft and Apple products, iOS and Android devices, meeting room technologies, O365, and development tools.
• Proficiency in written and spoken English.

Responsibilities

• Deliver face-to-face IT support to users, managing hardware and software incidents and requests according to established processes.
• Troubleshoot and diagnose technical issues, providing proactive guidance on system functionality.
• Collaborate with second-line support and external vendors to resolve issues efficiently, keeping users updated on progress.
• Contribute to team knowledge sharing and process improvements.
• Manage personal learning to support continuous improvement and professional growth.

Skills

• Strong customer service skills and a commitment to enhancing the end-user experience.
• Excellent collaboration and communication abilities.
• Attention to detail.
• Knowledge of networking and experience with ServiceNow is a plus.

Education

• Currently pursuing a bachelor's degree or starting a master's degree in a relevant field.

Tools

• Familiarity with IT support tools and systems, including ServiceNow.