Service Operations Administrator

Job summary

We are looking for a detail-oriented Service Operations Administrator to support the daily operations of the service organization within an international Marine Service Support team. This role involves collaboration with Service Engineers, suppliers, and internal stakeholders to ensure efficient planning and high service quality.

Qualifications

• Bachelor’s degree in business administration, Logistics, Supply Chain Management, Finance, or a related field.
• 2-5 years of experience in an administrative, logistics, supply chain, service operations, or similar environment.
• Strong proficiency in Microsoft Excel and the Microsoft Office suite.
• Strong administrative skills with a high level of accuracy and attention to detail.
• Professional proficiency in spoken and written English.

Responsibilities

• Verify, allocate, post, and reconcile accounts within the area of responsibility.
• Maintain accurate and well-structured financial and operational records.
• Approve working hours for Service Engineers and support related administrative processes.
• Provide administrative support to the Service team, including data management and documentation activities.
• Coordinate with suppliers and internal purchasing functions for smooth operations and timely deliveries.
• Support material and capacity planning activities, including scheduling, monitoring, and follow-up.
• Monitor job progress from conception to completion and ensure delivery precision.
• Proactively identify issues and contribute to continuous improvement initiatives.
• Build and maintain positive relationships with both internal and external stakeholders.

Skills

• Strong communication skills and a proactive mindset.
• Ability to work collaboratively and build positive relationships across teams.

Education

• Bachelor’s degree in a relevant field.

Tools

• Microsoft Office suite, ERP (Magic/Axapta), CRM systems (e.g., Microsoft Dynamics 365) preferred.