Head of Customer Service and Warehouse Operations

Job summary

This leadership role is responsible for overseeing customer service, warehouse, and distribution operations in the Nordic region, ensuring compliance and efficiency while fostering strong partnerships with wholesalers and customers.

Qualifications

• Master's degree in Supply Chain, Business Administration, Logistics, Finance, Commercial, or a related field
• Over 10 years of experience in Supply Chain, Customer Service, or Logistics
• Proven leadership experience managing cross-functional teams and external partners
• Solid track record in Warehouse & Distribution operations, including 3PL management
• Experience managing Order-to-Cash processes and customer service functions
• Strong exposure to commercial contracts, particularly with wholesalers or large distribution partners
• Experience in multi-country/regional roles, preferably in the Nordics or Europe
• Strong business acumen with the ability to balance service, cost, and compliance
• Excellent negotiation and stakeholder management skills
• Strategic thinking combined with hands-on operational execution
• Strong process optimization and simplification experience
• Strong financial understanding and ability to manage budgets and cost structures
• Deep understanding of regulatory requirements (GDP/GxP)
• Data-driven decision-making mindset; proficient in SAP and Excel
• Proven ability to lead, coach, and develop high-performing teams

Responsibilities

• Oversee Warehouse & Distribution operations across the Nordics, including contract negotiations and performance management
• Ensure continuous audit readiness and adherence to regulatory requirements (GxP)
• Manage authority reporting and compliance documentation
• Lead and develop the Nordic Customer Business Partner team
• Drive strategic collaboration with wholesalers and monitor performance
• Accountable for Customer Service Levels (CSL), Stock-in-Trade (SiT), and cost management
• Oversee invoice validation and approvals related to logistics and wholesaler operations
• Ensure robust financial controls and compliance with internal policies and audit requirements

Skills

• Global Supply Chain Management, including GDP
• Integrated Business Planning (IBP)
• Inventory Management
• Knowledge of GMP
• Lean Manufacturing
• Master Data Management
• Operations and Order Fulfillment
• Planning and Procurement
• Product Distribution and Risk Management
• Sales Operations and Six Sigma

Education

• Master's degree in a relevant field

Tools

• SAP, Excel