Service Coordinator

Job summary

The Service Coordinator will oversee and support a team of Service Technicians in Denmark, ensuring effective communication between customers and technicians while achieving operational goals. This role involves planning daily activities, providing administrative support, and maintaining service quality and customer satisfaction.

Qualifications

• Minimum high school education (preferred University education)
• At least 3 years of experience in service coordination
• Experience in leading or supervising a small team is a plus
• Strong customer orientation and relationship-building skills
• Excellent organizational skills and attention to detail
• Ability to prioritize tasks and work under pressure
• High computer literacy, including proficiency in MS Office
• Communicative level of English and fluent Danish

Responsibilities

• Plan and allocate workloads for Service Technicians to meet productivity targets
• Supervise technical and safety aspects of service work for timely, high-quality completion
• Review service reports and technical documentation for accuracy
• Identify and implement process improvements for productivity and service quality
• Collaborate with Sales and internal teams
• Lead coordination meetings and provide updates on backlog and priorities
• Schedule service jobs and ensure timely completion of interventions
• Manage customer orders and documentation in planning systems and Oracle
• Oversee procurement processes, including issuing POs and ordering parts
• Maintain accurate administrative records and databases
• Ensure compliance with safety rules and perform site safety follow-ups
• Address customer concerns to support satisfaction
• Log service activities and prepare monthly invoicing packages
• Conduct quarterly stock checks with the Spare Parts team

Skills

• Assertiveness and courage to speak up
• Proactiveness and initiative-taking ability
• Strong ability to build long-term relationships

Education

• Minimum high school education (preferred University education)

Tools

• Proficient in MS Office and various planning systems, including Oracle