Senior Specialist, Retail Operations

Job summary

The role involves shaping global operating principles and standards to enhance store productivity and customer experience. The Senior Specialist will lead complex operational initiatives, working autonomously to define problems and implement solutions across various functions and markets.

Qualifications

• Extensive hands-on retail store experience with a strong understanding of daily operations and customer experience.
• Proven experience in leading complex operational initiatives across multiple stakeholders and markets.
• Ability to structure ambiguous challenges and lead initiatives from problem definition to implementation.
• Strong analytical skills to convert performance data into actionable recommendations.
• Excellent stakeholder management and influencing skills, capable of driving alignment without direct authority.
• Experience in a complex, international, or multi-market organization is preferred.

Responsibilities

• Develop and enhance global Sales Floor operating principles and frameworks.
• Translate strategic priorities and operational insights into scalable solutions.
• Identify opportunities for simplification and standardization of Sales Floor activities.
• Lead cross-functional operational initiatives from inception to follow-up.
• Define the scope, priorities, and governance for ambiguous operational topics.
• Anticipate risks and challenges, driving mitigation actions.
• Establish operational tools and communications for successful implementation.
• Assess adoption and performance through data and feedback.
• Identify root causes and improvement opportunities, translating insights into recommendations.
• Define success measures and reporting requirements for operational insights.
• Act as the primary operational partner for assigned programs, ensuring alignment across various stakeholders.
• Represent Sales Floor Excellence in relevant forums, ensuring practical solutions for store execution.

Education

• Not specified.

Tools

• Not specified.