Senior Manager, Workplace Operations & Experience

Job summary

This role involves leading the operational performance and strategic development of workplace environments for a large organization, ensuring a positive experience for over 6,000 colleagues. The position requires a blend of operational and people leadership, strategic planning, and stakeholder engagement.

Qualifications

• Proven experience in leading workplace operations and facilities services within complex organizations.
• Strong background in managing strategic facility management and service provider partnerships.
• Ability to drive operational performance through governance, budget management, and measurable service outcomes.
• Experience in people leadership and team development.
• Skills in stakeholder management and influencing.
• Strategic thinking and continuous improvement mindset.

Responsibilities

• Lead operational performance and service delivery across headquarters workplaces.
• Build trusted relationships with business leaders and support functions.
• Establish clear governance, KPI tracking, and continuous improvement processes.
• Implement workplace experience improvements that positively impact employees.
• Contribute to global workplace priorities and strategic programs.
• Develop operational partnerships that deliver measurable service improvements.
• Innovate approaches that balance local needs with global standards.

Skills

• Strong leadership and team development capabilities.
• Excellent communication and influencing skills.
• Strategic thinking and problem-solving abilities.

Education

• Relevant experience in workplace, facilities, or corporate real estate operations.

Tools

• Familiarity with workplace management tools and performance tracking systems.