Senior Manager, Operations and Platforms

Job summary

The Senior Manager for Operations and Platforms will play a pivotal role in transforming the creative operating model within a newly established team. This position focuses on building and managing an in-house creative and tech ecosystem to enhance creative output across a global brand portfolio.

Qualifications

• Proven experience in creative operations, particularly in selecting and implementing creative technology platforms.
• Demonstrated success in leading or scaling an in-house creative studio or internal agency model.
• Extensive background in managing complex, multi-channel creative projects from inception to execution.
• Familiarity with agency operations and management of external agency relationships.
• Strong analytical skills to leverage data for performance improvement and decision-making.
• Experience in managing operational and production budgets effectively.
• Excellent stakeholder management skills with the ability to navigate change and build trust.

Responsibilities

• Lead the rollout of creative technology, automation, and AI to improve workflows and creative impact.
• Establish operational best practices and refine processes for project intake and delivery.
• Oversee the daily operations of the in-house creative studio, ensuring efficiency and high performance.
• Manage operational budgets, ensuring financial transparency and ROI.
• Utilize data to track and enhance studio performance and operational health.
• Facilitate collaboration among central brand teams, markets, and external partners.

Skills

• Expertise in creative technology and AI tools.
• Strong project management and production skills.
• Financial acumen in budget management.
• Ability to analyze data for operational improvements.
• Strong interpersonal skills for effective stakeholder engagement.

Education

• Relevant degree or equivalent experience in a related field.

Tools

• Familiarity with digital asset management (DAM), dynamic creative optimization (DCO), and workflow systems.