Senior Manager, Engagement Management (Remote, Professional Services)

Job summary

In this strategic leadership role, you will oversee a team responsible for consultative Professional Services selling across Europe and Asia, focusing on enhancing the Professional Services business. Your efforts will aim to align customer needs with services proposals, ensuring a quicker time to value for clients.

Qualifications

• Proven experience in managing or delivering work within Professional Services or Customer Success environments.
• Background in supporting Professional Services sales, including consultative selling and customer-facing solution discussions.
• Ability to collaborate effectively with Account Executives and other go-to-market partners.
• Familiarity with subscription-based business models in SaaS and on-premises contexts.
• Experience coaching teams through complex negotiations and structured deal execution.

Responsibilities

• Lead a team of Engagement Managers focused on Professional Services sales in your region.
• Maintain accountability for regional Professional Services bookings and provide accurate weekly forecasts.
• Coach team members on pipeline generation, opportunity prioritization, and proposal development.
• Collaborate with Sales and Customer Success leaders to align on territory priorities and services strategy.
• Distribute customer opportunities to ensure balanced coverage across the team.
• Develop strategic proposals that integrate the Engagement Manager team with Sales and Customer Success.
• Partner with Professional Services Delivery and Product teams to establish common estimation patterns and proposal standards.
• Enhance the Professional Services sales process to improve service positioning and consistency in selling practices.

Skills

• Strong communication and accountability skills for guiding distributed teams.
• Proficiency in using AI tools and staying updated with product releases.
• Openness to candidates with transferable experience from related services or revenue-focused leadership roles.

Education

• Relevant experience in Professional Services or Customer Success roles is preferred.

Tools

• Familiarity with AI tools and platforms relevant to Professional Services and customer engagement.