Senior IT Operations Engineer (Remote)

Job summary

The role of Senior IT Operations Engineer focuses on enhancing IT support and system management to achieve world-class standards. This position involves solving complex technical issues and strategizing on IT infrastructure to ensure scalability, security, and optimal performance.

Qualifications

• Extensive experience in a senior IT operations role with a proven record of improving IT infrastructure and end-user support.
• Hands-on experience with enterprise AI tools such as Claude and ChatGPT, including seat management and access control.
• Expert knowledge of macOS environments and SaaS platform administration.
• Strong leadership abilities, capable of mentoring junior engineers.
• Excellent problem-solving skills and strategic thinking.
• Fluent in English with strong communication skills.
• Experience in remote work environments is preferred.

Responsibilities

Growth Opportunities

This position offers pathways to higher leadership roles within the IT department, allowing for influence over company-wide technology decisions and the opportunity to mentor future IT professionals.

Practicals

Benefits

Comprehensive benefits and perks are provided, with compensation determined by role, level, and location, ensuring fairness and equity across the global workforce.

• Develop and implement advanced IT solutions to improve end-user support and system management.
• Lead projects aimed at enhancing the SaaS and AI tool estate for secure and compliant operations.
• Mentor junior engineers and guide them in their professional development.
• Collaborate with cross-functional teams to align IT operations with company objectives.
• Support audits and access reviews for SaaS and AI tools, monitoring usage and identifying inefficiencies.
• Reports to: Director of IT
• Team: IT Operations
• Location: Fully remote, with a preference for candidates based in EMEA.
• Start date: As soon as possible.