Senior Customer Success Manager (Remote, EMEA)

Job summary

This role involves driving revenue acquisition and expansion through value-based consultations and demonstrations for a global employment solutions platform. As a Senior Customer Success Manager, you will partner with complex and enterprise clients to address their business goals and requirements, while also enhancing the Customer Success capabilities within the organization.

Qualifications

• Proven experience as a Senior/Enterprise Customer Success Manager.
• Ability to manage complex clients with over 50 employees independently.
• Strong communication and presentation skills, demonstrating leadership and confidence in customer interactions.
• Functional knowledge of the company's services and platforms.
• Experience building relationships with senior executives in enterprise accounts.
• Ability to identify upselling and cross-selling opportunities.
• Experience mentoring junior team members.
• Fluent in written and spoken English.

Responsibilities

• Develop a comprehensive understanding of customer objectives and create a strategic success plan with measurable KPIs.
• Manage the entire customer journey, focusing on retention and expansion.
• Identify and manage upselling and cross-selling initiatives, including product promotions.
• Collaborate with internal teams to support customer success plans.
• Engage with customer stakeholders to build strong relationships.
• Stay informed about market trends and act as an advocate for the company's offerings.

Skills

• Strong leadership and communication skills.
• Ability to understand technical and business requirements.
• Experience in a global organization or startup environment is preferred.

Education

• Relevant experience in customer success or account management roles.

Tools

• Familiarity with customer success platforms and CRM tools is beneficial.