Senior Account Manager (Remote, Professional Services)

Job summary

The role involves managing and expanding a portfolio of core and growth-stage clients, ensuring a high-quality customer experience and driving renewals. It requires a blend of client partnership and operational execution, working closely with Project Managers and leadership for account stability and growth.

Qualifications

• Over 5 years of experience in account management or client services in creative, digital, or professional services sectors.
• Proven track record in managing client accounts and overseeing renewals.
• Ability to lead commercial discussions within established pricing frameworks.
• Strong stakeholder management skills, particularly with senior clients.
• Capacity to balance strategic planning with daily execution.
• Experience collaborating with cross-functional teams, including Project Managers and Producers.
• Proficient in using data for account decision-making and forecasting.
• Excellent communication skills in English, linking delivery to business outcomes.

Responsibilities

• Manage the complete client relationship, focusing on retention and building trust.
• Oversee renewals and identify growth opportunities within commercial guidelines.
• Guide Project Managers to ensure quality and smooth delivery of services.
• Track account health and revenue performance, providing insights to senior leadership.
• Proactively identify and address risks, serving as the escalation point for accounts.
• Convert customer objectives into structured creative programs.
• Utilize performance data to support quarterly business reviews and renewal discussions.
• Maintain a comprehensive understanding of services to identify opportunities for added value.
• Collaborate with cross-functional teams to align on account strategy and delivery.

Skills

• Strong stakeholder management and communication skills.
• Strategic thinking combined with operational execution capabilities.
• Data-driven decision-making skills.

Education

• Relevant degree or equivalent experience in a related field is preferred.

Tools

• Familiarity with project management and account management tools is beneficial.