Sales and Retention Advisor (Customer Service, Full-time, Kolding)

Job summary

This role focuses on building strong customer relationships and ensuring customer retention. The primary responsibility is to engage with customers considering cancellation, understand their needs, and present tailored solutions to maintain their loyalty.

Qualifications

• Experience in sales, customer service, or retention is beneficial but not mandatory.
• Strong communication skills, with the ability to listen and negotiate effectively.

Responsibilities

• Proactively work on retaining customers through needs assessment and customized solutions.
• Engage in value-based conversations to help customers understand the benefits of staying.
• Utilize advisory skills to convert cancellations into continued customer engagement.
• Collaborate within a results-oriented team, sharing knowledge and celebrating successes.

Skills

• Excellent verbal communication and negotiation skills.
• Ability to create a positive customer experience through honest advice and good service.

Education

• Comprehensive training program provided, including a 3-week onboarding and specialized retention training.

Tools

• Familiarity with customer relationship management (CRM) tools is a plus but not required.