Sales and Retention Advisor (Customer Service, Full-time, Kolding)

Job summary

This role focuses on building strong customer relationships and ensuring customer retention. You will be responsible for understanding customer needs, providing tailored solutions, and presenting the value of products and services to prevent cancellations.

Qualifications

• Experience in sales, customer service, or retention is preferred but not required.
• Strong communication and negotiation skills.
• Ability to create a positive customer experience.

Responsibilities

• Proactively engage with customers to identify their needs and offer customized solutions.
• Conduct value-based conversations to help customers understand the benefits of remaining with the company.
• Utilize advisory skills to convert cancellations into continued customer engagement.
• Collaborate with a results-oriented team to share knowledge and celebrate successes.

Skills

• Excellent listening and communication abilities.
• Strong negotiation skills.
• Customer-focused mindset.

Education

• No specific educational requirements mentioned; training will be provided.

Tools

• Familiarity with customer relationship management (CRM) systems is a plus but not mandatory.