Restaurant Operations Manager

Job summary

The Operations Manager oversees departmental financial performance and supports senior leadership in maintaining brand standards and achieving business objectives. This role involves mentoring staff, managing labor schedules, and ensuring exceptional customer service.

Qualifications

• Proven experience in an Operations Manager role within a high-volume, casual-themed, full-service restaurant.

Responsibilities

• Manage P&L expense lines and demonstrate financial understanding of the cafe's budget.
• Mentor and coach staff to become brand ambassadors and enhance customer service.
• Oversee labor scheduling in alignment with budget forecasts.
• Collaborate with all departments to ensure consistent execution of systems and processes.
• Foster a customer-first environment and uphold guest satisfaction standards.
• Engage with guests regarding music and support retail sales growth.
• Define goals for team members and hold them accountable for performance.
• Develop and implement learning programs for staff development and retention.

Skills

Physical demands

• Strong problem-solving abilities and business acumen.
• Excellent verbal and written communication skills.
• Enthusiasm for serving people and bringing innovative ideas to the team.
• Ability to communicate complex ideas effectively.
• Fluency in English required; multiple language skills are a plus.
• Managers must be able to perform job functions with reasonable accommodation.