Rental Sales Agent (Customer Service, Bornholm)

Job summary

The role involves assisting customers with their rental needs and presenting available products. Responsibilities include excellent customer service, processing rental agreements and payments, and providing information about rental prices and terms.

Qualifications

• High school diploma or equivalent educational level
• Fluent in English, both spoken and written
• Experience in sales and service sectors is preferred
• Valid driver's license and clean criminal record
• Willingness to work flexible hours, including weekends
• Strong communication and service skills
• Team-oriented approach
• Ability to multitask and perform well in a fast-paced environment
• Friendly, optimistic, and proactive attitude.

Responsibilities

• Listen to and fulfill customer needs in all aspects of car rental
• Process rental agreements and payments, including information on vehicle availability, rental prices, and terms
• Upsell additional services such as insurance coverage and GPS
• Clarify terms and fees to customers and ensure signatures on rental documents
• Assist with route guidance and travel information
• Perform back-office tasks (handling emails, preparing station reports, etc.)
• Professionally and promptly address customer complaints
• Ensure safety and security protocols are followed at all times.