Partner Business Development Manager (CRM, EMEA, Remote)

Job summary

This role focuses on driving the growth of CRM and AI-powered customer service solutions through strategic partnerships. The position is essential for developing a partner strategy that enhances market opportunities and fosters innovation within the ecosystem.

Qualifications

• Experience integrating AI into work processes and decision-making.
• Proven track record in CRM business development, particularly in enterprise SaaS or platform ecosystems.
• Strong understanding of CRM technologies and customer experience trends.
• Strategic thinker with experience in building and scaling partner ecosystems.
• Excellent communication and stakeholder management skills.
• Experience collaborating with product, sales, marketing, and partner teams.

Responsibilities

Measures of Success

• Define and execute a partner-led growth strategy for CRM, focusing on AI as a differentiator.
• Drive partner-sourced pipeline for CRM and AI-powered workflows, collaborating on joint go-to-market initiatives.
• Build AI capabilities within CRM-focused partners to enhance customer engagement solutions.
• Ensure partners deliver measurable outcomes for customers using CRM and AI, tracking success metrics.
• Develop new engagement models and monetization strategies to accelerate partner scaling of CRM offerings.
• Growth in partner-sourced CRM pipeline.
• Increased capabilities of CRM and AI-enabled partners.
• Documented success stories in CRM transformation.
• Launch and adoption of scalable CRM partner programs.