Operations Manager (Major Incident Manager)

Job summary

The role involves leading the operational response during critical service disruptions within a Network Operations Center, ensuring effective communication and coordination among technical teams and partners.

Qualifications

• Experience in a similar role such as Incident Manager, Problem Manager, Service Delivery Manager, or Operations Manager is preferred.
• Strong problem-solving skills and the ability to prioritize tasks under pressure.
• Excellent communication skills in English, both written and spoken.

Responsibilities

• Lead the response to critical incidents and coordinate fault resolution.
• Ensure fast and efficient resolution of service disruptions.
• Communicate clearly with both internal teams and external customers during incidents.
• Collaborate with other Operations Managers to drive initiatives and improve daily operations.

Skills

• Ability to maintain composure and make decisions under pressure.
• Strong analytical thinking and situational awareness.
• Capability to translate technical information for diverse audiences.

Education

• Educational background is less critical; relevant experience is more valuable.

Tools

• Familiarity with network operations and incident management tools is beneficial.