Operations Director (Payments, Remote)

Job summary

The role involves leading payment operations strategies and ensuring optimal payment experiences for a global user base. Responsibilities include managing payment metrics, overseeing fraud prevention strategies, and collaborating with cross-functional teams to enhance customer experience.

Qualifications

• Fluency in written and spoken English
• Bachelor’s or Master’s degree in Finance or a related field
• Advanced knowledge of global payment systems and regional regulations
• Experience in payment operations within tech, fintech, or gaming sectors is advantageous
• Proven background in fraud, risk management, and KYC processes
• Strong leadership skills with experience in team management
• Analytical skills to drive improvements in payment operations

Responsibilities

• Define and manage core payment operations and KPIs
• Develop and implement fraud prevention and risk management strategies
• Analyze market trends to enhance customer experience
• Monitor metrics to identify solutions for improvement
• Investigate suspected fraudulent activities
• Collaborate with product and engineering teams
• Recruit and lead a team of payment specialists
• Stay updated on payment landscape changes and regulations
• Ensure timely resolution of end user issues

Skills

• Strong analytical and decision-making skills
• Expertise in managing complex payment issues
• Understanding of compliance and risk awareness

Education

• Bachelor’s or Master’s degree in Finance or a related field

Tools

• Familiarity with payment systems and compliance tools