Operations Coordinator (Copenhagen)

Job summary

We are seeking an enthusiastic Operations Coordinator fluent in Mandarin to support travel logistics and enhance client experiences in Copenhagen, Denmark. This role involves collaborating with senior team members to ensure seamless tour operations and client satisfaction.

Qualifications

• Fluent in Mandarin (spoken and written).
• High proficiency in written and spoken English.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Relevant education or coursework is advantageous.
• Good computer skills, particularly with Microsoft Office.

Responsibilities

• Assist senior team members in developing engaging tour itineraries and packages.
• Coordinate logistics, including accommodations, transport, and activities.
• Maintain regular communication with Tour Leaders to adjust programs as necessary.
• Prepare and send final travel documents to clients.
• Address client inquiries and provide necessary support.
• Monitor payment conditions and invoice accuracy, reporting delays as needed.
• Provide support to other departments when required.
• Participate in on-the-job training to enhance understanding of tour operations.

Skills

• Passion for the travel and tourism industry.
• Ability to engage in learning opportunities to expand knowledge of travel logistics.

Education

• Relevant education or coursework is a plus.

Tools

• Proficient in Microsoft Office Suite.