Operations Coordinator

Job summary

The role involves managing both internal and external communications as an Operations Coordinator, ensuring smooth operations in a busy environment. Responsibilities include handling a high volume of calls, managing reservations, and supporting administrative tasks.

Qualifications

• Proven experience in managing calls from guests and connecting them to the appropriate departments.
• Ability to handle external calls, providing information and transferring as necessary.
• Experience with reservation requests and updating records.
• Proficient in checking and responding to emails promptly.
• Skill in taking accurate messages and ensuring they reach the correct person.
• Familiarity with internal tools for sending announcements or alerts.
• Experience supporting front desk or reception teams.
• General administrative support to facilitate smooth communication.
• Ability to remain calm, polite, and professional during busy periods.
• Multilingual abilities are advantageous for assisting diverse callers.
• Flexibility to meet the demands of a 24-hour operation.

Responsibilities

• Manage a steady stream of calls and ensure proper routing.
• Assist with guest inquiries and provide helpful information.
• Support reservation management and record updates.
• Maintain clear and timely email communication.
• Provide administrative support to enhance operational efficiency.

Skills

• Strong communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Proficiency in using office software and internal communication tools.

Education

• Relevant experience in operations or administrative roles is preferred.

Tools

• Familiarity with multi-line telephone systems and internal communication platforms.