Onboarding Operations Lead (Remote, Global)

Job summary

This role involves leading onboarding and mobility operations with a focus on enhancing HR processes through operational leadership and technology-driven improvements. The position requires collaboration with global teams to optimize workflows and drive efficiency in onboarding and mobility functions.

Qualifications

• Proven ability to work independently and deliver team-level outcomes in a global context.
• Strong ownership and autonomy in managing tasks and setting direction in a fast-paced environment.
• Extensive operational expertise across various global regions.
• Analytical mindset with excellent problem-solving skills.
• Experience in supporting cross-functional HR lifecycle operations in a global setting.
• High proficiency in English, both written and spoken.

Responsibilities

• Resolve complex operational challenges for onboarding and mobility specialists with minimal supervision.
• Collaborate with clients, employees, and stakeholders to ensure effective resolution of operational issues.
• Work with management on internal projects focused on operational improvement and system optimization.
• Provide recommendations for system enhancements and automation opportunities based on workflow observations.
• Support onboarding specialists during escalations and contribute to post-incident analysis.
• Act as the first escalation point for operational issues, ensuring timely resolutions and identifying long-term improvements.

Skills

• Strong technical expertise in HR and operations systems, with experience in workflow automation and system integrations.
• Excellent communication, influencing, and negotiation skills.
• Ability to lead complex conversations and work effectively in distributed teams.

Education

• Relevant experience in HR operations or a related field is preferred.