Microsoft Customer Expert (On-site, Athens)

Job summary

This role involves providing high-level technical support and consultancy for Microsoft end-users and enterprise clients in Athens, Greece. It offers an opportunity to advance within the Information Technology (IT) sector while enjoying the vibrant lifestyle of the city.

Qualifications

• Native or fluent in Swedish (spoken and written) is required.
• Valid EU passport or work permit for Greece.
• Interest or experience in the Information Technology (IT) industry.
• Strong problem-solving skills and a passion for technology.
• Excellent communication skills for explaining technical concepts to non-technical users.

Responsibilities

What We Offer

• Deliver expert-driven technical solutions to ensure high customer satisfaction.
• Troubleshoot complex hardware and software issues.
• Document technical resolutions in CRM and ticketing systems.
• Collaborate with internal IT teams to resolve escalated issues.
• Stay updated on Microsoft software developments and IT service standards.
• Ensure compliance with service level agreements (SLAs).
• Competitive salary with performance-based bonuses.
• 13th and 14th salary payments annually.
• Fully paid relocation package including flight and accommodation.
• Comprehensive training on Microsoft technologies.
• Private health insurance and additional social benefits.
• Clear career progression opportunities in the IT sector.