Manager, Payroll Operations (Remote)

Job summary

The Manager, Payroll Operations is responsible for ensuring accurate, compliant, and timely payroll delivery across a defined portfolio of countries or regions. This role combines leadership with operational ownership, enabling the team to meet payroll expectations while developing their skills.

Qualifications

• Proven experience managing payroll outcomes in regional or multi-country settings.
• Demonstrated capability in people leadership, including coaching and performance feedback.
• Strong operational judgment and ability to balance speed, accuracy, and customer impact.
• Clear communicator, effective in asynchronous environments.
• Fluent in English; additional languages are a plus.

Responsibilities

• Lead a team of payroll specialists, ensuring accountability for accuracy and compliance.
• Manage end-to-end payroll delivery, maintaining operational consistency and regulatory compliance.
• Support global payroll implementation initiatives, providing market-specific expertise.
• Identify operational risks and drive continuous improvement initiatives.
• Collaborate with cross-functional teams to ensure effective payroll delivery.

Skills

• Strong leadership and coaching abilities.
• Experience with payroll processes and compliance.
• Ability to clarify and apply policies consistently.
• Proficient in managing relationships with external payroll vendors.

Education

• Relevant experience in payroll management is required; specific educational qualifications are not mentioned.

Tools

• Familiarity with payroll systems and tools, including Zendesk for operational support.