Junior AI Specialist

Job summary

The role involves supporting the development of a merchant-facing Voice AI within a global operations team. The focus is on enhancing the AI's ability to resolve merchant issues autonomously by analyzing real merchant calls and designing effective workflows.

Qualifications

• 1-3 years of experience in business operations, product management, conversational AI, or a related field. Recent graduates with strong analytical skills are also encouraged to apply.
• Comfortable working with both qualitative and quantitative data, including call transcripts and support tickets.
• Empathetic towards customer needs and able to translate insights into actionable product implications.
• Ability to manage complexities across different markets, including varying product suites and compliance rules.

Responsibilities

• Observe live merchant calls to gather insights for workflow design.
• Conduct interviews with internal specialists to document findings for AI implementation.
• Design and lead the development of new merchant-support workflows.
• Expand and test the library of workflows for reliability and logic.
• Analyze post-launch data to identify areas for improvement and prioritize enhancements.
• Collaborate with AI and support teams to ensure quality and localization.

Skills

• Strong analytical and design mindset.
• Ability to handle multi-market complexities.
• Sharp logical reasoning to identify potential workflow issues.
• Ownership-driven approach to project management.

Education

• Relevant degree or equivalent experience in a related field.

Tools

• Familiarity with LLM APIs, conversational AI, and data analysis tools is a plus.