Head of Operations (Attractions, Billund)

Job summary

Lead the operational performance of a network of LEGO and LEGOLAND Discovery Centres across multiple regions, focusing on enhancing guest experiences and operational excellence. This role involves overseeing a large team and ensuring the delivery of exceptional experiences aligned with brand standards.

Qualifications

• Degree in hospitality or tourism
• Proven experience in a senior leadership role within attractions/theme parks or multi-site operations in the leisure/tourism industry
• International experience in a senior leadership capacity
• Background in managing operations for well-known global brands or similar industries such as hospitality, fitness, or cruise ships

Responsibilities

• Direct the operational performance of 29 centres through regional directors and a large staff
• Improve guest satisfaction, operational efficiency, and profitability
• Elevate the guest experience and drive improvements in Net Promoter Score
• Lead, coach, and develop a high-performing team of operational leaders
• Establish operating standards and performance management across the portfolio
• Partner with leadership to shape future strategy and operational improvements

Skills

• Strong financial acumen and guest experience focus
• Ability to manage complexity across diverse cultures and regions
• Experience in transformation and operational standardization
• Digital fluency with a strategic mindset
• Highly adaptable with a positive approach

Education

• Degree in hospitality or tourism

Tools

• Familiarity with operational management tools and performance metrics