Financial Support Specialist (Copenhagen)

Job summary

The role involves providing professional financial support to customers and business partners, ensuring their needs are met through effective communication and problem-solving. You will be a key player in shaping the finance support culture within the team.

Qualifications

• Located in Denmark, able to work from the office in Copenhagen.
• Resourceful and proactive in seeking answers from colleagues.
• Experience in a customer-facing role with strong communication skills.
• Comfortable working with numbers and financial queries.
• Basic knowledge of Excel/Google Sheets; familiarity with Payments and Billing is advantageous.

Responsibilities

• Communicate with customers and partners via email, messaging, and calls.
• Provide friendly and professional support, prioritizing customer satisfaction.
• Collaborate with team members to resolve queries and improve processes.
• Contribute to the development of the financial knowledge base.
• Manage and prioritize support tickets effectively.

Skills

• Proficient spoken and written English.
• Ability to learn and adapt to AI-powered tools for research and support tasks.

Education

• Relevant educational background in finance or customer service is preferred but not mandatory.

Tools

• Familiarity with AI tools such as Gemini, Claude, Notion AI, and AI features in Excel/Google Sheets.