Email Marketing Client Manager (eCommerce, Remote)

Job summary

This role is designed for a skilled email marketing professional who excels in client management and performance-driven lifecycle marketing. The position involves overseeing multiple eCommerce client accounts and implementing effective email and SMS strategies to drive revenue growth in a remote-first environment.

Qualifications

• 2–5+ years of experience in email marketing, lifecycle marketing, or CRM roles with a track record of performance optimization.
• Proficiency in Klaviyo, including campaign management, automation flows, and segmentation strategies.
• Experience managing client accounts, ideally in an agency or multi-client setting.
• Strong understanding of eCommerce and DTC marketing, focusing on revenue generation through retention channels.
• Knowledge of segmentation, personalization, A/B testing, and email deliverability best practices.
• Analytical mindset with the ability to derive actionable insights from data.
• Excellent communication and stakeholder management skills, capable of leading client discussions.
• Ability to manage multiple accounts in a fast-paced, remote work environment.

Responsibilities

Benefits

• Cultivate and enhance relationships with various eCommerce clients, serving as the main contact for email and SMS marketing strategies.
• Develop, execute, and refine Klaviyo-based email and SMS strategies, including campaigns and automated flows.
• Create and optimize key automation flows such as welcome series, abandoned cart, and win-back campaigns to maximize revenue.
• Plan, execute, and schedule campaigns while aligning with client objectives and brand identity.
• Analyze performance metrics like open rates and conversion rates to identify areas for improvement.
• Conduct client meetings and performance reviews to discuss results and suggest enhancements.
• Collaborate with designers and copywriters to produce compelling email content and creative assets.
• Identify upsell opportunities within client accounts to support overall growth and retention.
• Fully remote position with flexible working hours.
• Opportunity to engage with rapidly growing global eCommerce brands.
• Gain exposure to advanced Klaviyo strategies and lifecycle marketing techniques.
• Clear pathways for career advancement into senior marketing or account leadership roles.
• Performance-based bonuses and incentives linked to results.
• Experience in impactful retention and revenue-focused marketing environments.