Customer Manager (Rare Diseases, Management, Remote)

Job summary

In this role, you will lead efforts to enhance patient engagement within the rare disease community, focusing on the adoption of innovative therapies. You will work closely with healthcare professionals and stakeholders to drive the commercial success of rare disease products.

Qualifications

• Bachelor’s degree in Business, Marketing, Life Sciences, or a related field (Advanced degree preferred).
• Proven experience in sales and customer engagement within the pharmaceutical or biotechnology sectors.
• Strong relationship-building, project management, and market intelligence skills.
• Familiarity with the rare disease landscape is highly desirable.

Responsibilities

• Develop and implement customer engagement strategies to promote rare disease products.
• Achieve sales targets through effective promotion and education of products to healthcare professionals.
• Maintain ongoing communication with healthcare providers and budget holders, providing product insights and support.
• Build strong relationships with specialty healthcare providers and decision-makers to advocate for patient care pathways.
• Collaborate with medical experts to create impactful engagement projects.
• Lead customer-focused projects, including educational and patient support initiatives.
• Analyze market trends and customer needs to guide strategic product positioning.
• Coordinate with Marketing, Medical, and Market Access teams to align engagement strategies.
• Work with Customer Experience & Operations to enhance the customer journey through omnichannel approaches.
• Develop innovative market access strategies for the rare disease sector.
• Ensure compliance with standards and report on sales and engagement metrics.

Skills

• Innovative thinking with a focus on non-traditional solutions.
• Exceptional project development skills aimed at delivering customer value.
• Ability to navigate complex sales environments and meet targets in competitive settings.

Education

• Bachelor’s degree in a relevant field; advanced degrees are preferred.

Tools

• Familiarity with customer relationship management (CRM) systems and market analysis tools.