CRM & Field Force Effectiveness Manager

Job summary

The role involves enhancing the productivity and effectiveness of global sales and customer-facing teams by integrating commercial strategy, data, technology, and field execution. The position is based at the headquarters and requires collaboration with various departments to translate strategic goals into practical improvements.

Qualifications

• 5+ years of experience in Field Force Effectiveness, CRM, Sales Operations, or Business Analytics.
• Relevant bachelor’s or master’s degree.
• Experience in healthcare, medical device, pharmaceutical, or B2B industries is preferred.

Responsibilities

• Drive field force productivity through effective customer coverage, targeting, and resource allocation.
• Enhance CRM effectiveness, particularly with Salesforce, by improving data quality and user adoption.
• Analyze field activity and market data to provide actionable insights through dashboards and reporting.
• Support management reviews and continuous improvement initiatives to boost commercial performance.
• Collaborate with various teams to ensure effective execution of strategies.

Skills

• Strong analytical and commercial mindset.
• Proficient in CRM systems (Salesforce preferred) and analytics tools (Power BI or similar).
• Advanced Excel skills.
• Excellent stakeholder management and communication skills.

Education

• Bachelor’s or master’s degree in a relevant field.

Tools

• Salesforce, Power BI, advanced Excel.