Credit Operations Junior Specialist (Copenhagen)

Job summary

The role involves working within the Credit Operations team to manage customer interactions and prevent overdrafts. The position is based in Copenhagen and focuses on supporting customers through the pre-collection journey and ensuring smooth operations with external collection partners.

Qualifications

• Structured and reliable with a focus on completing daily operational tasks accurately.
• Proactive and curious, able to identify and address potential issues before they escalate.
• Strong written communication skills for internal and customer interactions.
• Ability to manage multiple tasks and stakeholders in a dynamic environment.
• Team-oriented mindset with a commitment to high standards.

Responsibilities

Benefits and perks

• Identify and address potential overdrafts proactively.
• Handle manual pre-collection tasks and customer communications.
• Manage case handovers to external collection partners, ensuring compliance and timeliness.
• Act as a liaison between the company and collection partners during recovery processes.
• Collaborate with internal stakeholders, providing credit expertise.
• Monitor automated credit systems, flagging anomalies and suggesting optimizations.
• Contribute to the improvement and automation of credit processes.
• Review and process loan applications as new lending products are introduced in 2026.
• On-site work with a requirement of 4 days in the office.
• Provision of state-of-the-art equipment for optimal performance.
• Comprehensive benefits including pension, health insurance, and enhanced parental leave.