Commercial Expansion Manager (Fintech, Remote)

Job summary

This role focuses on driving client expansion and automation within a rapidly growing compliance technology company. The Commercial Expansion Manager will develop structured account strategies and identify automation opportunities to enhance client operations.

Qualifications

• 2–5 years of experience in a commercial, consulting, or strategic customer success role.
• Proven ability to create commercial arguments or business cases from scratch.
• Strong systems thinking and process-building skills.
• Comfortable discussing automation and AI with compliance professionals.
• Willingness to spend significant time at client sites for insights.

Responsibilities

• Develop and maintain structured account maps for each client, identifying usage, gaps, and expansion potential.
• Conduct discovery sessions with clients to uncover expansion opportunities.
• Create and maintain a prioritized framework for expansion opportunities.
• Build a library of reference business cases to support expansion discussions.
• Identify and quantify automation opportunities within client operations.
• Lead the scoping, piloting, and implementation of automation use cases in collaboration with clients.
• Represent client interests in internal product discussions.

Skills

• Strong analytical and strategic thinking abilities.
• Excellent communication skills for engaging with senior executives.
• Ability to work independently and build processes from the ground up.

Education

• Relevant degree or equivalent experience in a related field preferred.

Tools

• Familiarity with compliance and automation tools is advantageous.