Commercial Expansion Manager (Fintech, Remote)

Job summary

This role focuses on driving client expansion and automation within a rapidly growing compliance AI company. The Commercial Expansion Manager will be responsible for developing structured account strategies and identifying automation opportunities to enhance client operations.

Qualifications

• 2–5 years of experience in a commercial, consulting, or strategic customer success role.
• Proven ability to create commercial arguments or business cases from scratch.
• Strong systems thinking and process-building skills.
• Comfortable discussing automation and AI with compliance professionals.
• Willingness to spend significant time on client sites.
• A proactive builder, eager to develop new frameworks and processes.

Responsibilities

Benefits

• Develop and maintain structured account maps for each client, identifying usage, gaps, and expansion potential.
• Conduct discovery sessions with clients to uncover expansion opportunities.
• Create and manage a prioritized framework for expansion opportunities.
• Build a library of business cases to support future expansion discussions.
• Identify and quantify automation opportunities within client operations.
• Lead the scoping, piloting, and implementation of automation use cases in collaboration with clients.
• Represent client perspectives in internal product discussions.
• A key role in shaping the expansion team with significant influence.
• Direct access to the founding team and involvement in high-stakes projects.
• Competitive compensation with performance-related incentives.
• Attractive office location with daily lunch catering.