Client Relationship Manager (Remote, Life Sciences)

Job summary

This role focuses on managing and expanding complex client accounts in the Nordic region and the UK, with an emphasis on achieving revenue targets through strong relationship-building and solution selling. The position is remote and involves collaboration with both local and international teams.

Qualifications

• Bachelor’s degree or equivalent experience
• Experience in account management or sales within CRO, life sciences, or preclinical research
• Proven ability to identify opportunities and drive solution-based sales processes
• Understanding of how models and services support customer research
• Experience managing complex stakeholder landscapes
• Strong business acumen and a consultative sales approach
• Proficiency with CRM tools (e.g., Salesforce)
• Excellent communication and relationship-building skills
• Fluency in English and at least one Nordic language

Responsibilities

• Achieve revenue targets and quotas aligned with the Annual Operating Plan
• Manage and grow complex accounts, increasing share of wallet
• Identify, develop, and close opportunities within existing client portfolios
• Develop a strong understanding of the CRO business, including strategies, markets, and competitive landscape
• Build relationships at senior levels across CRO partners
• Craft customer-focused strategies that create value for CRO partners and their customers
• Drive solution selling of models and services
• Align offerings with customer research needs and objectives
• Build and maintain relationships with key stakeholders, including scientific partners
• Maintain accurate forecasting and pipeline management in CRM systems
• Analyze customer needs, market dynamics, and competitive landscape
• Collaborate cross-functionally to deliver tailored solutions

Skills

• Strong commercial mindset
• Ability to navigate complex customer environments
• Close collaboration with internal teams to deliver high-value solutions

Tools

• CRM systems (e.g., Salesforce)