Business Operations Specialist (Ballerup)

Job summary

The role involves supporting the Nordic Business Operations team by ensuring efficient day-to-day operations and enhancing customer experience. Responsibilities include coordinating operational topics across various departments, improving business processes, and managing reporting and documentation.

Qualifications

• Bachelor’s degree in a relevant field or 3-4 years of relevant professional experience.
• Advanced skills in Excel; experience with SAP and Process Mining is a plus.
• Strong interest in technology and business systems, with a desire to expand knowledge in ERP, CRM, and e-commerce.
• Customer-oriented mindset with strong commercial awareness and understanding of business needs.
• Fluency in Finnish is required.

Responsibilities

• Coordinate operational topics across customers, sales, logistics, warehouses, and external service providers to resolve issues efficiently.
• Support and enhance business processes related to campaigns, supply chain activities, product returns, and customer communication, ensuring alignment with internal policies.
• Act as a key user and expert in SAP and other business systems.
• Manage internal and external reporting, maintain process documentation, and support process improvements.

Skills

• Advanced Excel skills.
• Experience with SAP and Process Mining (advantageous).
• Strong interest in technology and business systems.

Education

• Bachelor’s degree in a relevant field or equivalent professional experience.

Tools

• SAP and other business systems.