Business Operations Specialist (Ballerup)

Job summary

The role involves supporting the Nordic Business Operations team by enhancing operational efficiency and customer experience. Responsibilities include coordinating operational topics across various departments, improving business processes, and managing reporting and documentation.

Qualifications

• Bachelor’s degree in a relevant field or 3-4 years of professional experience.
• Advanced skills in Excel; experience with SAP and Process Mining is a plus.
• Strong interest in technology and business systems, with a desire to learn about ERP, CRM, and e-commerce systems.
• Customer-oriented mindset with commercial awareness and understanding of business needs.
• Fluency in Finnish is required.

Responsibilities

• Coordinate operational matters across customers, Sales, Logistics, and external service providers to ensure efficient issue resolution and strong customer experience.
• Support and enhance business processes related to campaigns, supply chain activities, product returns, and customer communication, ensuring compliance with internal policies.
• Act as a key user and expert in SAP and other business systems.
• Manage internal and external reporting, maintain process documentation, and support process improvements.

Skills

• Advanced Excel skills.
• Experience with SAP and Process Mining is advantageous.
• Strong interest in technology and business systems.

Education

• Bachelor’s degree in a relevant field or equivalent professional experience.

Tools

• SAP and other business systems.