Application Support Engineer (Remote)

Job summary

This role involves maintaining and enhancing critical software solutions for organizations in North America, focusing on technical troubleshooting, customer support, and software engineering. The position is fully remote, allowing for collaboration with customers and engineering teams to ensure high-quality software delivery.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent hands-on technical experience.
• Strong troubleshooting and problem-solving skills, with the ability to analyze issues from various sources.
• Working knowledge of C#/.NET, with the ability to read, debug, and modify production-level code.
• Familiarity with React, TypeScript, or JavaScript.
• Comfortable working with SQL and relational databases.
• Experience using development tools such as Visual Studio or VS Code.
• Strong written and verbal communication skills, especially for customer interactions.
• Ability to manage multiple customer issues simultaneously while remaining organized.
• Willingness to complete background checks for customer environment access.

Responsibilities

• Manage and prioritize customer support tickets, ensuring timely responses and resolutions.
• Serve as the primary technical contact for customers, providing updates and translating technical issues.
• Investigate application issues by analyzing configurations, customer environments, and code behavior.
• Develop and deploy code fixes using C#/.NET and React/TypeScript.
• Configure and troubleshoot core application functionality and business rules.
• Escalate complex issues to engineering teams with detailed documentation.
• Review software releases and coordinate deployments with customers.
• Participate in rotating on-call support schedules for 24/7 customer assistance.
• Document technical issues and solutions to enhance team efficiency.

Skills

• Strong analytical skills and attention to detail.
• Ability to collaborate effectively with engineering teams.
• Ownership mindset with a focus on issue resolution.

Education

• Bachelor’s degree in a relevant field or equivalent experience.

Tools

• C#/.NET, React, TypeScript, SQL, Visual Studio, VS Code.