Vice President, Global Operating Model & Continuous Improvement

Job summary

The Vice President of Global Operating Model & Continuous Improvement is tasked with designing, implementing, and optimizing the global operating model for the Service business, ensuring alignment and efficiency across the organization.

Qualifications

• Master's degree in Business, Engineering, Operations, or a related field; MBA preferred.
• 10-15+ years of experience in global operations, PMO, transformation, or process excellence roles.
• Proven experience in implementing global operating models at scale.
• Strong change leadership and stakeholder management skills.
• Experience in complex, multicultural, matrixed organizations.

Responsibilities

• Design, implement, and evolve the Global Operating Model.
• Oversee the development of a unified global operating model that aligns with organizational design, talent strategy, core processes, performance management, systems, and data governance.
• Ensure alignment of the new model with strategic business needs.
• Develop and optimize global principles, standards, and policies.
• Direct global governance frameworks and clarify roles and responsibilities.
• Conduct audits of adherence across regions and functions, establishing KPIs and maturity assessments for compliance tracking.
• Identify opportunities for process improvements across regions and functions.
• Enhance operational performance, quality, and cost efficiency by introducing global best practices.
• Guide organizational adoption of the new Global Operating Model and coordinate change efforts with stakeholders.
• Ensure smooth transitions with minimal disruption.
• Deploy global KPIs, dashboards, and reporting standards.
• Collaborate closely with regional and global leaders in various departments.
• Lead and develop a team of 25 FTEs, fostering a culture of achievement.

Skills

• Strong leadership and team development skills.
• Excellent communication and collaboration abilities.
• Strategic thinking and problem-solving capabilities.

Education

• Master's degree in Business, Engineering, Operations, or a related field; MBA preferred.

Tools

• Familiarity with performance management systems and data governance tools.