Vice President of Global Operations (Energy, Remote)

Job summary

The Vice President of Global Operations is tasked with the design, implementation, and optimization of the global operating model for a service-oriented business. This role focuses on ensuring organizational alignment, process standardization, governance, and continuous improvement to enhance efficiency and customer value.

Responsibilities

• Design and evolve the Global Operating Model.
• Oversee the development of a unified operating model that aligns with organizational design and performance management.
• Ensure alignment of the model with strategic business needs.
• Develop global principles, standards, and policies.
• Direct governance frameworks and clarify roles and responsibilities.
• Conduct audits to ensure adherence across regions and functions, establishing KPIs for compliance.
• Identify opportunities for process improvement across regions.
• Enhance operational performance and cost efficiency by implementing best practices.
• Facilitate organizational adoption of the new operating model.
• Coordinate change efforts with stakeholders globally and regionally.
• Ensure smooth transitions with minimal disruption.
• Deploy KPIs, dashboards, and reporting standards.
• Collaborate with leaders in Service, CX, Operations, and Training.
• Lead and develop a team of 25 FTEs, fostering a positive culture of achievement.

Qualifications

• Master's degree in Business, Engineering, Operations, or a related field; MBA preferred.
• 10-15+ years of experience in global operations, PMO, transformation, or process excellence.
• Proven experience in implementing global operating models at scale.
• Strong change leadership and stakeholder management skills.
• Experience in complex, multicultural, matrixed organizations.

Skills

• Leadership and team development.
• Strategic thinking and operational excellence.
• Excellent communication and collaboration abilities.

Education

• Master's degree or MBA in relevant fields.

Tools

• Familiarity with performance management systems and governance frameworks.