Vice President, Global Operating Model & Continuous Improvement

Copenhagen, Capital Region
Posted 3 weeks ago
Operations

About the role

Job summary

The Vice President of Global Operating Model & Continuous Improvement is tasked with designing, implementing, and optimizing the global operating model for the Service business, ensuring alignment and efficiency across the organization.

Qualifications

  • Master's degree in Business, Engineering, Operations, or a related field; MBA preferred.
  • 10-15+ years of experience in global operations, PMO, transformation, or process excellence roles.
  • Proven experience in implementing global operating models at scale.
  • Strong change leadership and stakeholder management skills.
  • Experience in complex, multicultural, matrixed organizations.

Responsibilities

  • Design, implement, and evolve the Global Operating Model.
  • Oversee the development of a unified global operating model that aligns with organizational design, talent strategy, core processes, performance management, systems, and data governance.
  • Ensure alignment of the new model with strategic business needs.
  • Develop and optimize global principles, standards, and policies.
  • Direct global governance frameworks and clarify roles and responsibilities.
  • Conduct audits of adherence across regions and functions, establishing KPIs and maturity assessments for compliance tracking.
  • Identify opportunities for process improvements across regions and functions.
  • Enhance operational performance, quality, and cost efficiency by introducing global best practices.
  • Guide organizational adoption of the new Global Operating Model and coordinate change efforts with stakeholders.
  • Ensure smooth transitions with minimal disruption.
  • Deploy global KPIs, dashboards, and reporting standards.
  • Collaborate closely with regional and global leaders in various departments.
  • Lead and develop a team of 25 FTEs, fostering a culture of achievement.

Skills

  • Strong leadership and team development skills.
  • Excellent communication and collaboration abilities.
  • Strategic thinking and problem-solving capabilities.

Education

  • Master's degree in Business, Engineering, Operations, or a related field; MBA preferred.

Tools

  • Familiarity with performance management systems and data governance tools.
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