Senior Specialist, Global Process Owner (On-site)

Job summary

This role is focused on supporting the growth strategy of a leading global jewellery brand by implementing best practice operational processes and ensuring alignment across new system implementations. The position acts as a liaison between business operations and digital technology, particularly within the Distribution & Wholesale value chain.

Qualifications

• Over 3 years of experience in Process Management, Project Management, or system roll-outs (WMS, TMS, OMS, POS, ERP)
• Experience with ERP systems, preferably Microsoft D365 or Dynamics AX
• Master’s degree in Supply Chain Management or a related field
• Basic project management skills, including workshop facilitation
• Proficiency in Microsoft Office (Excel, PowerPoint, Visio)
• Agile training, Scrum, Six Sigma, Lean, or Prince 2 is a plus

Responsibilities

• Gather requirements, create test cases, and conduct user acceptance testing for ERP systems
• Design, test, and implement changes to operational processes
• Manage stakeholder relationships both internally and externally
• Document and audit global processes
• Prepare and facilitate workshops globally, both online and onsite
• Review processes and systems with customers to identify challenges

Skills

• Strong communication and problem-solving abilities
• Ability to collaborate across functions and build effective relationships
• High personal drive and team-oriented mindset

Education

• Master’s degree in Supply Chain Management or a related field

Tools

• ERP systems (Microsoft D365, Dynamics AX, etc.)
• Microsoft Office Suite (Excel, PowerPoint, Visio)