Technical Service Manager (Industrial, Remote)

Job summary

The role involves leading a global service organization, focusing on technical and performance responsibilities while ensuring a motivated and high-performing team. The position emphasizes a customer-centric approach to enhance service delivery and quality.

Qualifications

• 6-8 years of relevant experience in a technical service role
• Educational background in Mechanical, Marine, or Mechatronic Engineering
• Proven leadership experience in international and cross-functional settings
• Strong technical troubleshooting and analytical abilities
• Proficient in English communication, both verbal and written

Responsibilities

• Lead and manage Service Project Managers, Field Service, Service Administration, and Installation & Commissioning teams
• Develop and implement technical service strategies tailored to regional and customer needs
• Provide technical support and troubleshooting for process equipment and processing lines
• Collaborate with the Commercial Service Team on technical solutions and service offerings
• Contribute to the development of the global service organization with cross-regional coordination
• Ensure Health & Safety compliance within the service area
• Manage case handling, planning, and follow-up using CRM and D365
• Handle service warranty cases and customer claims

Skills

• Leadership and team management
• Technical problem-solving and analytical skills
• Effective communication and collaboration

Education

• Degree in Mechanical, Marine, or Mechatronic Engineering

Tools

• CRM systems, D365