Technical Delivery Manager

Job summary

The role involves leading technical product enablement while managing a team. Responsibilities include translating client needs into product configurations, maintaining standardized practices, and guiding the team in delivering effective solutions. The position requires balancing hands-on product guidance with leadership duties to ensure team alignment and motivation.

Qualifications

• Proven experience in product specialization, technical project management, or product enablement with expertise in product configuration.
• Ability to define and maintain a standardized product approach across various clients, including managing out-of-scope requests.
• Experience in people management, including strategy setting, conducting performance reviews, and team development.
• Skills in incident escalation and managing priorities under pressure.
• Strong communication skills for both technical and non-technical audiences.
• Adaptability to work in a multicultural team environment.

Responsibilities

• Act as the authority on product configuration and setup, ensuring a consistent approach across clients.
• Manage day-to-day operations and set team strategy.
• Handle client requests and conduct performance reviews.
• Create an environment that fosters team productivity and engagement.

Skills

• Strong stakeholder management and client-facing communication.
• Technical rigor combined with effective people skills.

Education

• Relevant experience in a technical or product management role is required.

Tools

• Familiarity with CRM, Marketing Automation, or Personalization platforms is preferred.