Technical Delivery Manager

Job summary

The role involves leading technical product enablement while managing a team, ensuring clients effectively configure and adopt the product. The Technical Delivery Manager will balance hands-on product guidance with leadership responsibilities, maintaining product standards and fostering team collaboration.

Qualifications

• Proven experience in product specialist, technical project management, or product enablement roles with expertise in product configuration.
• Ability to define and maintain a standardized product approach across multiple clients.
• Experience in people management, including strategy setting and performance reviews.
• Skills in incident escalation and managing priorities under pressure.
• Strong communication skills for both technical and non-technical audiences.

Responsibilities

• Act as the authority on product configuration and setup, translating client needs into actionable strategies.
• Manage day-to-day operations and team dynamics, ensuring alignment and motivation.
• Handle specific client requests and oversee performance evaluations.
• Serve as a trusted contact for clients regarding product setup and enablement.

Skills

• Detail-oriented with strong people skills.
• Ability to communicate technical decisions effectively.
• Adaptability in a multicultural team environment.

Education

• Relevant experience in a technical or product management field is required.

Tools

• Familiarity with CRM, Marketing Automation, or Personalization platforms is preferred.