Technical Account Manager

Job summary

The Technical Account Manager (TAM) is responsible for ensuring customer success by serving as the technical owner and primary point of contact throughout the customer’s solution lifecycle. This role involves proactive technical leadership, relationship management, and project oversight to maximize the value of the company's products for clients.

Qualifications

• Proven experience in a similar role within the Information Technology sector.
• Bachelor’s degree in Computer Science, Information Technology, or a related field; advanced degree preferred.
• Excellent communication skills to convey complex technical solutions to diverse audiences.

Responsibilities

• Lead client engagement as the technical executive contact.
• Develop and support customer strategies through mutual action plans.
• Provide technical leadership and insights across people, processes, and technology.
• Assess customer technical risks and opportunities, coordinating with internal teams to drive success plans.
• Deliver technical services to maintain operational health of customer instances.
• Manage technical issues and advocate for customer needs within the organization.
• Drive innovation and process improvements back into the company ecosystem.
• Collaborate with various internal teams and third-party partners to support customer success.

Skills

• Strong understanding of digital experience products and services.
• Hands-on experience with at least one digital experience product; experience with multiple products preferred.
• Strong problem-solving skills and ability to thrive in a fast-paced environment.
• Experience with cloud technologies and digital transformation initiatives.

Education

• Bachelor’s degree or equivalent experience in a relevant field; advanced degree preferred.

Tools

• Familiarity with enterprise software and digital experience platforms.