Support Agent (Customer Service, Hybrid, Denmark)

Job summary

The role involves providing technical support to customers and partners, ensuring a positive experience with the company's products. The position is crucial for resolving issues that may impact production and requires effective communication and collaboration with internal teams.

Qualifications

• Previous experience in customer service is essential.
• Fluency in Danish and English is required; knowledge of Swedish is a plus.
• Experience in a logistics or SaaS environment is advantageous.
• Interest in IT and software products is beneficial.

Responsibilities

• Deliver technical support to customers and partners through phone and email.
• Conduct basic training sessions for customers and colleagues.
• Ensure compliance with service level agreements (SLAs).
• Address and resolve customer inquiries across various channels.
• Maintain a proactive approach to manage workload effectively.
• Foster a strong, service-oriented team culture with an emphasis on knowledge sharing.

Skills

• Excellent communication and interpersonal skills.
• Positive, team-oriented mindset.
• Highly organized and capable of working independently.
• Ambitious with a strong focus on customer service.
• Ability to adapt and perform under pressure in a dynamic environment.

Education

• Not specified.

Tools

• Not specified.