Senior Customer Success Engineer (Remote)

Job summary

This role involves providing technical guidance to public sector organizations to enhance their use of a leading DevSecOps platform. You will serve as a trusted advisor during the post-sales journey, focusing on implementation, adoption, and optimization of software development and security practices in a fully remote setting.

Qualifications

• Proven experience in DevSecOps, software development lifecycle, source code management, CI/CD, Agile Planning, or related workflows.
• Strong technical background in software engineering, systems engineering, or cloud technologies.
• Ability to convey complex technical concepts to both technical and non-technical stakeholders.
• Experience in customer-facing roles such as Customer Success, Solutions Engineering, or Technical Consulting.
• Excellent communication and presentation skills for delivering workshops and technical discussions.
• Strong organizational skills to manage multiple customer engagements.
• Commitment to continuous learning and staying updated with DevSecOps technologies.
• Ability to work effectively in a remote environment with global teams.

Responsibilities

Benefits

• Act as a trusted technical advisor throughout the post-sales lifecycle, offering expert guidance on platform adoption and best practices.
• Collaborate with Customer Success Managers to support initiatives across various technical workflows.
• Conduct customer enablement through webinars, workshops, and tailored technical engagements.
• Provide architectural recommendations that align platform capabilities with customer goals.
• Develop reusable enablement resources and educational materials for customer learning.
• Continuously enhance expertise in relevant technologies through training and practical solution development.
• Comprehensive health and financial benefits, including flexible Paid Time Off and equity compensation opportunities.
• Dedicated funds for professional growth and development.
• Support for creating a productive remote working environment and access to an inclusive culture.