Customer Service Advisor (Telecommunications, Aarhus)

Job summary

This role involves providing exceptional customer service by handling incoming calls from clients regarding issues with their television, internet, or mobile services. The position requires assisting customers with troubleshooting and ensuring they have the appropriate products for their needs.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to take responsibility for work
• Openness to learning from mistakes

Responsibilities

• Respond to customer inquiries related to service issues and product setup
• Engage in needs assessment to enhance customer experience and promote relevant solutions
• Participate in a four-week training program to learn about technical support and company systems
• Work structured hours, including weekends, as part of the role

Skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Team-oriented with a focus on personal development

Education

• No specific educational requirements mentioned

Tools

• Familiarity with telecommunications systems and customer service platforms is beneficial