Customer Service Advisor (Telecommunications, Aarhus)

Job summary

The role involves providing exceptional customer service by handling incoming calls from customers regarding issues with their TV, internet, or mobile services. The advisor will assist customers with troubleshooting and ensure they have the appropriate products for their needs. A comprehensive training program will be provided for the first four weeks, during which the advisor will learn about technical support, systems, and products.

Qualifications

• Empathetic and trustworthy demeanor
• Ability to maintain composure under pressure
• Willingness to learn from mistakes
• Strong sense of responsibility for work

Responsibilities

• Respond to customer inquiries related to service issues
• Conduct needs assessments to enhance customer experience
• Engage in sales conversations to identify additional service opportunities
• Participate in training sessions and apply knowledge in customer interactions

Skills

• Strong communication skills
• Problem-solving abilities
• Customer-oriented mindset

Education

• No specific educational requirements mentioned

Tools

Additional Information

• Knowledge of telecommunications systems and products will be developed during training
• Full-time position with an average of 37 hours per week
• Work includes shifts on weekends, with specific hours outlined
• Compensation includes a fixed hourly wage, weekend bonuses, and a commission structure
• Benefits include a pension plan, health insurance, and discounts on services