Success Plan Manager (Consulting, Hybrid, Denmark)

Job summary

This role involves supporting customers in adopting and optimizing solutions through a structured development program. The Success Plan Manager will act as a trusted advisor, translating business objectives into actionable success activities and collaborating with various teams to ensure customer satisfaction and value realization.

Qualifications

• STEM degree or equivalent technology experience.
• 1–3 years of experience as a Functional/Technical Consultant or in project management.
• Hands-on experience with solution implementation and cloud modernization patterns.
• Knowledge of solution architecture, particularly in S/4HANA and related technologies.
• Strong communication skills and ability to build customer relationships.
• Proficiency in English.

Responsibilities

• Complete a 12-month structured academy program with classroom learning and real-customer engagement.
• Assist in executing Success Plans and maintaining customer success documentation.
• Prepare materials for governance meetings and track adoption milestones.
• Collaborate with Customer Engagement Partners and delivery teams to enhance customer experience.
• Support risk identification and escalation processes.

Skills

• Strong problem-solving and project management skills.
• Ability to translate business needs into technical requirements.
• Emotional intelligence and cultural awareness for effective teamwork.
• A curious mindset with a passion for learning and adaptability.

Education

• A degree in a STEM field or equivalent experience is required.

Tools

• Familiarity with integrated toolchains such as Holistic Engagement Planner (HEP), Cloud ALM, and customer insights tools.